Refund Policy
Refund Policy
Real Estate Consultancy, our aim is to provide exceptional service and value to our clients. We understand that circumstances may arise where a refund is requested. Please read our refund policy carefully to understand the terms and conditions.
Consultancy Fees
Initial Consultation Fee
The initial consultation fee is non-refundable. It covers the time and resources allocated for the initial assessment and consultation.
Advisory Services Fee
Advisory services fees are non-refundable once the services have been provided. This includes but is not limited to lease advisory, investment advisory, and property management services.
Property Transactions
Fees related to property transactions (buying or selling) are non-refundable once the transaction has been initiated or completed.
Cancellation Policy
Cancellation of Services
Clients may request the cancellation of ongoing services. However, any fees paid for services already rendered are non-refundable.
Cancellation of Consultation Appointments
Clients must provide at least 24 hours' notice for the cancellation of scheduled consultation appointments. Failure to do so may result in forfeiture of the initial consultation fee.
Refund Eligibility
Unforeseen Circumstances
Refunds may be considered in cases of unforeseen circumstances or events beyond the client's control. Such requests will be evaluated on a case-by-case basis.
Non-Delivery of Agreed Services
If, for any reason, we are unable to deliver the agreed-upon services, a full or partial refund may be issued based on the nature of the situation.
How to Request a Refund
Contact Us
To request a refund, clients must contact us at Reale state consultancy and provide details of the situation.
Provide Supporting Information
Clients may be required to provide supporting information or documentation to facilitate the refund process.
Refund Processing Time
Refund processing times may vary and are subject to the nature of the request. We strive to process refunds in a timely manner but appreciate your understanding that certain circumstances may require additional time for evaluation.